Refund Policy for Shifa Fashion BD

Effective Date: [Insert Date]

At Shifa Fashion BD, customer satisfaction is our priority. If you are unsatisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free shopping experience.

1. Eligibility for Refund

You may request a refund under the following conditions:

• The product is defective, damaged, or incorrect upon delivery.
• The product does not match the description provided on our website.
• You notify us within 7 days of receiving the product.

2. Non-Refundable Items

Refunds will not be applicable for:

• Products that have been used, washed, or altered.
• Items sold under clearance or “final sale” categories.
• Products without original packaging, tags, or invoice.

3. Refund Process

To initiate a refund:

1. Contact Us: Reach out to our customer support team via email at mdsahadathossain576@gmail.com or call us at +880 [Insert Number]. Provide your order number and a brief explanation of the issue.
2. Verification: Our team will review your request and may ask for photos of the product to verify the issue.
3. Return the Product: If approved, you will be asked to return the product to the address provided by our team. Return shipping costs may be covered by us in case of damaged or incorrect items.
4. Processing the Refund: Once we receive and inspect the product, we will process your refund within 7-10 business days via your original payment method or offer store credit, as per your preference.

4. Exchange Option

If you prefer, we can exchange the defective or incorrect item instead of issuing a refund. The exchange will be processed once the original product is returned.

5. Cancellation Policy

• Orders can be canceled before they are shipped. To cancel an order, contact us immediately.
• If the order is already shipped, you can return it after receiving it as per our refund policy.

6. Contact Us

For any questions or concerns about refunds, feel free to contact us:

• Email: mdsahadathossain576@gmail.com
• Phone: +8801710313031
• Address: Hasan Mahmud Complex, Azampur Kacha Bazar,, Dakshin Khan, Bangladesh

Thank you for shopping with Shifa Fashion BD. We are here to ensure you have the best experience with us!